Return and Refund Policy
Urjas Life Smart Food Kitchen
Effective Date: 24 June 2026
At Urjas Life Smart Food Kitchen, every meal is freshly prepared using premium quality ingredients after your order is placed. Since our products are perishable food items, we follow a strict Return & Refund Policy to ensure food safety and quality.
🍽 Freshly Prepared Food
All meals, nutrition bowls, healthy drinks, snacks and desserts are prepared fresh after receiving your order.
For hygiene and food safety reasons, returned food cannot be accepted once delivered.
❌ Return Policy
Returns are not accepted for:
- 🍲 Freshly prepared food
- 🥤 Healthy drinks
- 🥗 Nutrition bowls
- 🥪 Sandwiches
- 🥙 Snacks
- 🍮 Desserts
Once the order has been delivered, it cannot be returned.
✅ Refund Eligibility
A refund may be approved only in the following situations:
- ✅ Wrong item delivered
- ✅ Missing item in the order
- ✅ Damaged or spilled food during delivery
- ✅ Order cancelled by Urjas Life Smart Food Kitchen
- ✅ Payment deducted but order not confirmed
- ✅ Order could not be delivered due to our operational issue
All refund requests are subject to verification.
📷 Proof Required
To help us process your request quickly, please provide:
- 📸 Clear photos of the delivered item
- 🧾 Order ID
- 📞 Registered mobile number
- ⏰ Report the issue within 30 minutes of delivery
Requests made after this period may not be eligible for a refund.
🚫 Refunds Will Not Be Issued If
Refunds may not be approved in situations such as:
- ❌ Incorrect delivery address provided by the customer
- ❌ Customer unavailable during delivery
- ❌ Change of mind after food preparation
- ❌ Food ordered by mistake
- ❌ Delay caused by traffic, weather or circumstances beyond our control
- ❌ Personal taste preference after consuming the food
💳 Refund Process
Once your refund request is approved:
- 💰 Refund will be processed to the original payment method.
- 🏦 Processing time depends on your bank or payment provider.
- 📧 You will receive confirmation once the refund has been initiated.
🚚 Order Cancellation
Orders may be cancelled only before food preparation begins.
Once preparation has started, cancellation is not possible because every order is freshly prepared.
🛡 Quality Commitment
Every order is prepared with:
- 🌿 Fresh Ingredients
- 💚 Premium Quality
- 🥗 Hygienic Preparation
- 👨🍳 Freshly Cooked Meals
- 📦 Safe Packaging
Customer satisfaction is our priority, and we strive to resolve genuine issues quickly and fairly.
📞 Need Help?
If you have any questions regarding your order, please contact us.
Urjas Life Smart Food Kitchen
📧 Email: info@urjaslife.com
📞 Customer Support: 022-6964-7030 | +91 9076 254 354
🌐 Website: www.urjaslife.com
💚 Our Promise
At Urjas Life Smart Food Kitchen, we are committed to serving fresh, healthy and high-quality meals every day. If there is ever a genuine issue with your order, our team will work to resolve it as quickly as possible and provide a fair solution.